Have an account on Electric Family's site? Take a look at your account’s order history to verify if your order went through.
Once your order has been successfully placed, you will receive an order confirmation email. If you went through the checkout process and made it to the order confirmation page but did not receive an order confirmation email, wait about 5 minutes and check your email’s spam and junk folders. If no confirmation email comes through please reach out to customer service by submitting a ticket through our help desk portal.