Why was my order canceled?

Below are possible reasons as to why your order was canceled/refunded:
1. You did not respond to an important email from us regarding a time-sensitive issue.
2. You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice.
3. Your order was flagged as "Highly Fraudulent" and was refunded (in this case, please place an order again and provide us with the following information in the 'Notes' section during checkout): Billing address, last 4 digits of credit/debit card used, or PayPal account email address, your email address. If you have any questions or concerns please contact us.
4. Your token ID was associated with multiple orders.

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